About Us
The largest team of highly trained medical transcriptionists in New Zealand
From traditional transcription to speech recognised, we are always improving our systems to meet the realities of the digital environment. We work in your system or ours. We’re that flexible. English is our first language. Accuracy and precision our mantra.
Our E Philosophy
Experience
Privately owned, the company started 22 years ago and is well established with strong work practices.
Expertise
Transcription is in our DNA. It's what we do. Let us put our expertise to work for you, to increase effectiveness and decrease costs.
Efficiency
Our aim is to help you transform traditional efficiency by using our accurate and professional transcriptionists alongside your own team.
Excellence
Training of transcriptionists to meet exacting standards is integral to the success of our company.
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Rosemary Turner Waugh - CEO
As CEO, Rosemary draws from her background in Human Resource and Operational Management within a variety of service related organisations. Over the years, she has developed a deep knowledge of the health system, both in NZ and globally. That understanding, together with her strategic management skills creates a necessary trust between the company and the client. Rosemary is a member of Digital Health Association (DHA), HINZ, and The Association for Health Documentation Integrity (US).
At the heart of our service is a dedicated team committed to delivering outstanding support.
Our back office support team operates 16 hours a day, 7 days a week, providing reliable coverage when it's needed most. With a strong blend of technical expertise and transcription experience, they’re equipped to assist around the clock with efficiency and care.
Supporting this is our Quality Assurance team - professionals with real-world experience in hospitals and private clinics. Their insights ensure we’re always adding value and delivering a high standard of service that truly understands the demands of healthcare environments.
Trusted Partners who help us go the extra mile.
When we need extra support, we lean on trusted partners: Foundation Partners (FPL) for data centre services and Sound Business Systems (SBS) for technology support. These long-standing relationships mean that together, we’re always ready to respond quickly and effectively.
