How We Work

Before work can begin, it's important that we get to know you and your job requirements, so that we can act as an extended part of your team.  Here's a summary of the process:

• Terms and conditions are set in place
• Operating procedures are set up and signed off so that we can audit and quality control against these.

The Workflow Process

Our processes are highly adapted to suit your specific requirements, however, a 'typical' job would follow this process:

You dictate using whatever dictation system you choose (handheld, telephony, ipod, speechmike) >>

We receive your voice file via our secure network (secured using the latest encryption and security processes that include data encryption, passwords, audit trails, confidentiality agreements signed off by all staff, backups, anti virus checks etc - click here to read more about our security systems and click here to read more about our technology) >>

Your work is allocated to the appropriate Pod (at Transcriptionz, Pods include a leader or Key Account Manager, dedicated transcriptionists who understand your particular requirements, and a dedicated Quality Assurance team member or members) >>

Your dictation file is transcribed with a guarantee of 98% accuracy and an objective of 100% accuracy. >>

Your document is proof-read by our highly trained and experienced editors>> 

Your document is marked as ready for distribution – at this stage, you can come through our web browser to review and sign off the work – we will make any changes required. >>

Your apply your e-signature and then the document is ready for distribution back to the organisation or to the client/patient. >>

Advice of a completed job is passed onto our Billing & Administrative Assistant Cheryl.  Work is invoiced as per our agreement with you.